The honeymoon stage is always right after signing the managed services agreement. Your tech questions get answered quickly and you’re happy with your IT provider’s service. Then, an occasional call or email goes unanswered. And then one day, you realize your calls and emails aren’t ever returned, leaving you wondering, “What do we do now?” Surprisingly, this happens more often than you would expect. If you’ve ever been ghosted by your technology provider, you know how much it can cramp your style. Here are a few signs you’re dealing with a deadbeat technology provider, and how you can cut the cord before things get worse.
Like any technology purchase, there will be a time where your software or hardware will become outdated. For consumers, it’s a simple matter of upgrading your cell phone or laptop. Businesses, however, face a more daunting task when software is no longer supported by the manufacturer.
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PointClickCare has done a lot of research in the long-term care industry. What trends did they see in 2018 and what are their predictions for 2019? All of their research was shared at PointClickCare’s annual summit in Nashville, TN, and I got to experience it firsthand with my colleagues Jennifer Rock and Debby Spear.
We expect a lot out of our software. We want our ERP systems to store large amounts of data and make information easily accessible to users. We want our business intelligence software to generate meaningful reports and insights on-demand. All of our software needs to work fast, and we refuse to compromise on security. With powerful tools like Microsoft Dynamics GP and PowerBI, these demands are met—but don’t be fooled, there’s a lot going on behind the curtain to make it work.
We know when Cyber Monday hits, you’ll be hunting for the best deal. What you may not know is that hackers are also looking for the best deal, and it’s coming from your wallet.
With the onslaught of cyber attacks in 2018, organizations are turning to new safeguards to protect their business, and their wallet, from the expense of a cyber attack.