Professional Healthcare Resources, Inc.

What Our Client Says

“The level of professionalism Gross Mendelsohn’s team showed helped us migrate to Microsoft Office 365 without a hitch. We were on an obsolete email system and Microsoft was no longer going to support us.

Other IT vendors we approached didn’t want to touch this project because they didn’t have the level of expertise to take it on. The level of experience of Gross Mendelsohn’s team has had a big impact on our organization.”

— Hussein Al Ibrahim, Director of IT, Professional Healthcare Resources, Inc.

About Professional Healthcare Resources, Inc.

Professional Healthcare Resources is a family-owned and operated home healthcare and hospice company dedicated to providing the highest quality care. With over 800 employees, the company serves Maryland, Virginia and Washington, DC, ensuring that more people receive the compassionate healthcare they deserve in the comfort of their own homes.

The Challenge

Professional Healthcare Resources sought out a reliable technology provider to transition the company’s accounting system from QuickBooks to Microsoft Dynamics GP. They needed a provider that would take care of remapping their chart of accounts and processes into Microsoft Dynamics GP as well as training their staff on how to use the new system.

As a healthcare organization, they wanted to make sure that their specific needs and requirements were handled in their ERP system upgrade without delays and complications.

Years after their upgrade to Microsoft Dynamics GP, Professional Healthcare Resources needed to update their email system. Their existing system was obsolete and they needed help transitioning to a fresh, new system for at least 250 users without any disruption to their day-to-day business.

How We Helped

Sharon Paul and Michael Marinaro worked with Professional Healthcare Resources to install their new Microsoft Dynamics GP system at the company’s multiple locations and customized it to their specific needs. They started off by using the General Ledger, Accounts Payable and Bank Reconciliation modules.

After Professional Healthcare Resources later brought their payroll function in house, as opposed to outsourcing it to a third party payroll provider, Michael Marinaro and Sharon Paul set up the Human Resources and Payroll modules within their ERP system.

When the company’s director of IT, Hussein Al Ibrahim, recognized that his email system was about to become obsolete, he began searching for the right technology provider to recommend and install a new system. After considering several technology providers, he hired Gross Mendelsohn’s Technology Solutions to handle his Microsoft Office 365 migration.

The Result

According to Hussein Al-Ibrahim, “Michael Marinaro was always there for us professionally, following up and making sure we were up and running. He demonstrated complete reliability.” Hussein’s positive experience working with Michael Marinaro and Sharon Paul was one of the factors that led Hussein to choose Gross Mendelsohn’s Technology Solutions Group for his next big project — the migration to Microsoft Office 365 — years later.

Bill Walter assured Hussein that his Microsoft Office 365 switchover would be doable without disruptions to his business — and he was right. Hussein was impressed by the level of professionalism and expertise that Bill Walter and Jeremy Weisinger exhibited from the start.